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Hardware Troubleshooting and Repair

Page history last edited by Kelly Carlson 5 years, 5 months ago Saved with comment

Hardware Management


Troubleshooting and Repair

  Trying running the application normally

  • What errors are you getting?

  • Use the Troubleshoot function if there is one

  • Have you Googled the error?

    • are there other people experiencing this issue?

    • What are the possible fixes?

 

    


 Internet Issues

  • Is the computer on the wireless?

  • Is the computer running Bradford? Are they in remediation?

  • Can you access internal websites (Moodle, Arch, Reservation)?

  • Can you access external websites (Google, ESPN)?

  • Can they access network drives?

  • Is the Firewall up? Is it blocking all traffic or partial?

 

     


Program Issues

  • When was the last time the program ran normally?

  • What has changed since then?

    • Other programs installed? Unusual sites visited? Updated program or computer?

  • Can you reinstall the program? (last resort!)

 

Comments (2)

jcouchma@... said

at 8:33 pm on Dec 11, 2018

I enjoy the setup of this page. These questions are appropriate and are certainly helpful when it comes to dealing with hardware.

Jennifer Belt said

at 9:49 am on Dec 12, 2018

This will really help when problems come up. I really like this Wiki and am so glad we will be able to have access to it after this class is over. It is a wealth of information.

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